I’ve long stayed at hotels run by Premier Inns, owned by Whitbread. No longer. I booked two rooms for a supporter and myself to stay in a Manchester Premier Inn for the Conservative party conference. We were on our way to Manchester, expecting to book into the hotel at 3pm, when I got emails before 1pm informing me that both bookings had been cancelled. No explanation, and no means to engage with them. The emails contained the following gem:
We’re really sorry your stay has been cancelled but you can rest easy knowing we’re here to help when you’re ready to book your next trip.
Hopefully see you soon.
I shall never again stay at a Premier Inn, and I invite you to join my boycott.
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