Our thanks to Steve for this. From the article:
None of the other purchasers who ended up with a solid chocolate KitKat seem to have taken the matter quite as seriously as Saima has, but she’s confident that her demands will be met.
“They should definitely give in to me, I’m hoping my demand will go higher than the customer service platform.
“I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue.
The term ‘Entitlement Princess’ comes to mind…