An interesting piece by David Keighley for TCW. An extract:

“A BBC spokesman quoted in a Daily Telegraph article about the News-watch survey said: ‘The BBC has one of the most open and comprehensive systems for handling complaints in the UK media, regulated by a fully independent regulator in Ofcom, which in its most recent major research project found very high levels of satisfaction in our system. The vast majority of complaints are addressed and resolved at Stage 1 of the process, with only a small portion progressing to the Executive Complaints Unit for further consideration, so no meaningful comparison can be drawn from outcomes between the two stages. The ECU uphold complaints where they consider there to have been a breach of editorial standards.’

Both strands of that defence are disingenuous, outrageous tosh.”

In 2014 – 12 years ago – we published Our first official complaint to the BBC – a Newsnight episode on domestic abuse/violence breaches 50+ BBC Editorial Guidelines. Our complaint was rejected without explanation, our appeal likewise. We haven’t wasted our time submitting a formal complaint to the BBC since.

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